Beverly Hills Celebrates National Travel & Tourism Week 2017
National Travel and Tourism Week is an annual tradition, initiated by the U.S. Travel Association, that celebrates and champions the power of the travel and tourism industry in the United States. The theme for 2017 is “Faces of Travel,” which shines a spotlight on the power of travel by recognizing the millions of people who keep this industry strong. The event runs from May 7 through 13, 2017.
Faces of Travel
In honor of National Travel & Tourism Week, Beverly Hills Conference & Visitors Bureau would like to thank the six individuals below and all those in the community who contribute to the city’s vital tourism industry to help make Beverly Hills one of the most sought-after luxury destinations in the world.
Concierge, The Beverly Hilton
Jim Smith has been with The Beverly Hilton for a total of 43 years and counting! He started with his father who had been with the hotel since its grand opening in 1955. Jim rose amongst the ranks and became a concierge in 1989.
Born and raised in Los Angeles, Jim shares a wealth of knowledge of local tourism and travel. He ensures each guest has the most memorable stay in the city by booking the best restaurants, tours and experiences.
His love for people has made visitors return to The Beverly Hilton specifically for his services and the accommodating spirit of his fellow team members.
Visitor Center Concierge, Beverly Hills Conference & Visitors Bureau
A Beverly Hills resident since 2010, Beth German has served as the Beverly Hills Visitor Center Concierge for over four years, enthusiastically greeting more than 44,000 guests from nearly 100 countries! Beth is often the first personal interaction many have with the city, a responsibility she embraces with a warmth rivaled only by the perpetual Southern California sunshine. Her vast knowledge of Beverly Hills and nearby communities, combined with her empathetic nature, enables her to quickly assess visitors’ needs and provides them with tailored experiences that often exceed their expectations.
Letticia "Letty" Arce
Room Service Lead Order Taker, The Peninsula Beverly Hills
Leticia “Letty” Arce joined The Peninsula Beverly Hills in 1991 as part of the luxury hotel’s opening team. For the past 25 years, she has commuted over 30 miles every day, arriving faithfully at the hotel at 6:00 am.
As lead order taker in the Room Service department, guests of the Forbes Five Star-rated property have come to recognize and welcome her warm and friendly voice. When asked about Letty’s photographic memory, one long-time food and beverage executive remarked, “Letty knows our guests’ eating habits better than the guests themselves!”
Head Server, Porta Via
Victor Regalado began working at Porta Via, the contemporary California bistro on Canon Drive, in September 1996 as a server assistant. Now Head Server, he knows many customers by name and has developed some close relationships over the years.
Indeed, Victor’s genuine welcoming spirit has produced some personal dividends as well. He and his wife have been hosted in Las Vegas by a prominent hotel owner he befriended during visits to the restaurant, and a longtime customer from Spain, who visits Beverly Hills twice a year, once learned Victor had been hospitalized and paid for his medical expenses unbeknownst to Victor.
President, Stefano Ricci
Alfred Chan works diligently to attract clients from across the globe to Stefano Ricci’s luxury flagship boutique in Beverly Hills. “For more than 40 years, I have enjoyed meeting and getting to know all of my clients personally,” says Alfred. On one occasion, a wealthy client from China contacted Alfred for assistance to secure six rooms for him and his friends for a few days of shopping. Unfortunately, rooms in the city were sold out but because he maintains close relationships with hotel general managers, Alfred was able to garner the rooms, which ultimately generated more than $400,000 in spend in Beverly Hills!
Owner, The Cheese Store of Beverly Hills
The Cheese Store of Beverly Hills has been a nurturing destination for folks who live to eat for over 50 years, providing premium concierge service with carefully selected varieties of traditional and artisanal cheeses, a boutique selection of food friendly wines and gourmet foodstuffs.
Owner Norbert Wabnig and his staff take great pride in welcoming guests from all over the world to his store and often surprising them with cheeses from their home regions, right here in Beverly Hills! This local mecca for cheese aficionados continues to serve Beverly Hills hospitality in its own unique and delicious way.
Published: May 10, 2017